Facebook Response

Response to product question posted on Chico’s  Facebook page.

November 2015

Facebook Response

My response to Facebook private message. A fan wrote in regarding her store experience. She stated that she recently gained and lost a large amount of weight due to Stage III Uterine Cancer. The store associates provided great service and made her feel beautiful: something she hadn’t felt in a long time.

February 2015

Email Blast

This blast email was created to promote the annual March of Dimes March Madness fundraiser. The participation rate of this fundraiser increased 467% over the previous year as a result of this email campaign.

 

Email Blast Campaign

This email campaign was to promote “Spring Break Week”. It was sent to employees of a customer service call center at the request of the Fun Committee. It consists of the initial email, plus scheduled emails to be sent each day of the week. The daily emails were also used as printed flyers.

Press Release

Press release written for American Civil Liberties Union of Georgia’s new mobile justice app.

Email Templates

These are a few official email templates written for specific customer service situations. The purpose is to maintain a consistent corporate style and tone when different customer service agents are responding to customer issues. They are loaded into an Email/Chat software system to be automatically added to email responses.

From top: (a) April 2014. Response to pricing increases as a result of the company’s new international business offering. (b) November 2015. Response to customers stating they did not receive their order, though the tracking indicates the package has been delivered. (c) January 2015. Response to customer complaints regarding the company’s website updates. (d) May 2014. Notification of company’s shipping rate increases.

 

Customer Email Response

The following is my response to a customer complaint. The customer stated that she was promised at the time of ordering that her item was available. The top was purchased as part of an outfit.

March 2016

Newsletter Article

This is an Associate Spotlight article that I wrote for a corporate newsletter.

April 2016

Print Ad

This is an advertisement I created using a photo that I shot in studio.

November 2011

Blog Headers and Logos

Top: Two of the various headers I created for a previous blog. Bottom: Logo for my freelance business, TBrowne Photography and Design, and logos for two freelance projects. All of the photos used were shot by me.